Return and Refund Policy


Last updated November 19, 2023

Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund or an exchange. Please see below for more information on
our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels


To return an item, please email customer service at to
obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging and include your proof of
purchase, then mail your return to the following address:
Chapa Luku
Attn: Returns

Nairobi, Nairobi 00100
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least seven (7) days from the receipt of your
item to process your return or exchange. We will notify you by email when your return
has been processed.


For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange. Damage product as a result of negligence or mishandling by customer will not be accepted


If you have any questions concerning our return policy, please contact us at:

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